Unfortunately there is no “hard” reset available for the 3G series of DVR’s. In order to get into the DVR, you will have to contact Channel Vision directly to get a temporary passcode that will allow you access to the system. Once in the system, you will have to do a system restore which will reset the DVR to factory defaults. Once this is done, the password will also be reset to the original default of Login: Admin, Password: 123456.
For security purposes, Channel Vision will require a photo of the serial number and MAC address on the DVR, as well as a proof of purchase and a copy of the requestors driver’s license. This information is necessary in the event of theft and will only be used to supply information to the proper authorities upon request.